Hosting terms of service agreement

Last Updated: November 2025

This Hosting, Email, and SSL Addendum (“Addendum”) supplements the Terms. By purchasing, activating, or using Hosting, Email, or SSL certificate services (collectively, “Hosting Services”), you agree to this Addendum. In case of conflict, this Addendum governs your use of Hosting Services.

Services Covered

The Hosting Services include:

  • Shared web hosting for websites, including WordPress-based sites.
  • Email hosting associated with customer domains.
  • SSL certificate provisioning and renewal, including free Let’s Encrypt certificates.

We do not offer reseller hosting, subdomain-based accounts, or un-managed dedicated servers.

We may modify, suspend, or discontinue any component of the Hosting Services at any time with or without notice.

Account Access and Responsibilities

  • You must maintain accurate and current account information.
  • You are responsible for all activity under your account, including actions by users you authorize.
  • You must keep login credentials secure. If credentials are compromised, notify us immediately.
  • We reserve the right, in our sole and exclusive authority to suspend or terminate access if unauthorized or abusive activity is suspected and or detected.
  • We may require identity verification before performing sensitive actions such as domain transfer or certificate re-issuance.

Acceptable Use

You agree not to use Hosting Services to:

  • Host or distribute malware, phishing pages, or fraudulent content.
  • Send bulk unsolicited email (“spam”), operate open relays, or mass-mailing scripts.
  • Host adult, obscene, or defamatory material.
  • Run cryptocurrency mining or resource-intensive background tasks.
  • Infringe intellectual property or violate applicable law.
  • Interfere with, probe, or disrupt our servers, networks, or other customers.

We may investigate complaints or abuse reports and may remove content, suspend accounts, or terminate service at our discretion.

Resource Usage

Hosting resources (CPU, memory, bandwidth, storage) are shared.

We reserve the right to:

  • Monitor usage to ensure fair resource distribution.
  • Throttle or suspend excessive use that impacts system performance.
  • Recommend plan upgrades for sustained high usage.

Payment, Renewal, and Refunds

  • Hosting plans renew automatically unless canceled before the next billing cycle.
  • Payment is due by the invoice due date.
  • Accounts unpaid for more than 7 days may be suspended; after 30 days, data may be deleted.

Refunds:

  • Full refund within 24 hours of purchase if unused.
  • No refunds for domain registrations, renewals, add-ons, or free SSL certificates.
  • Refund eligibility requires the account to be in good standing.

SSL Certificates

We provide free Let’s Encrypt SSL certificates for hosted domains.

  • Certificates are valid for 90 days and auto-renew if domain DNS and account remain active.
  • We make no guarantee of uninterrupted SSL coverage and are not liable for downtime, browser warnings, or mis-configuration.
  • You are responsible for maintaining domain control, DNS accuracy, and key security.
  • We may revoke or refuse issuance if fraud, misuse, or security risk is suspected and or detected.

Backups and Data Retention

  • We perform periodic system-level backups for internal recovery only.
  • Backups are not guaranteed and should not replace your own backup practices.
  • You are responsible for maintaining independent backups of websites, email, and databases.
  • We reserve the right to delete stored data and backups after termination or expiration.

Service Availability

We target 99.9% uptime, excluding:

  • Scheduled maintenance (advance notice when feasible).
  • Emergency repairs.
  • Events outside our control (force majeure, DDoS, network provider issues).

We do not provide financial credits for downtime unless required by law.

Suspension and Termination

We may suspend or terminate Hosting Services immediately if you:

  • Violate the Acceptable Use Policy or applicable law.
  • Engage in abuse, fraud, or resource overuse.
  • Fail to pay invoices within 30 days of the due date.

We reserve the right to scan for malicious content (e.g., malware) and take necessary actions (e.g., disabling access, removing content) to mitigate security threats.

Data Access and Deletion

  • Suspended accounts may lose access to websites and email.
  • You may request data export within 7 days after termination, provided your account is paid in full.
  • After that period, all hosted data, email, and SSL certificates are permanently deleted.

Customer Content and Privacy

  • You retain ownership of your website and email content.
  • You grant us the limited right to store, transmit, and process data solely to provide the Hosting Services.
  • We maintain commercially reasonable safeguards but cannot guarantee complete security.
  • You are responsible for the content you upload and for complying with all applicable privacy and data laws.

Third-Party Services

  • Hosting Services may depend on third-party systems (DNS providers, certificate authorities, network carriers, etc.).
  • We are not responsible for outages, performance issues, or data loss caused by those providers.
  • Indemnification

In addition to the indemnification under the main Terms, you agree to defend and hold us harmless from any claim, liability, or cost arising from:

  • Content you host or distribute.
  • Email or network abuse originating from your account.
  • Infringement or violation of law by your use of the Hosting Services.

These obligations survive termination.

Limitation of Liability

In addition to limitations under the Terms, we are not liable for:

  • Data loss, corruption, or service interruption.
  • SSL expiration, revocation, or validation errors.
  • Third-party failures, including DNS, CA, or upstream providers.

Our aggregate liability for Hosting Services shall not exceed the total fees paid in the 12 months preceding the event giving rise to the claim.