Updated: April 2026
If we don’t receive payment (“Non-Payment”), you agree to pay all amounts due upon demand to resume or cancel your service. You also authorize the Company to charge any and all outstanding fees and penalties that become due as a result from such Non-Payment. Additionally, following any such Non-Payment, you will not be eligible for monthly-billing or partial payments until your account is brought current. Non-Payment may also result in delayed services which include but are not limited to: locked documents, non-filing of compliance documents and the processing of additional orders.
You agree that you are liable for all third-party collection agency recovery fees and charges. You are solely responsible for any and all fees charged to your credit card by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds, and over the credit limit fees. By failing to notify the Company of billing problems or discrepancies you agree that you waive your right to dispute such billing discrepancies. We may modify the price, content, or nature of services at any time. We may provide notice of any such changes by email, notice to you upon log-in, or by publishing them on our website.
Non-Payment of Renewal Service will prevent us from submitting your compliance filing, which may result in your entity being suspended or administratively dissolved by the applicable State Governing Authority. Payment of past due invoices does not guarantee that your entity will be brought back into good standing with its respective state. Additional filings and fees may be required.
Unless otherwise stated herein, all purchases are final and non-refundable after 90 days. No refunds will be given for any charges or credits more than 90 days old, unless otherwise agreed to in writing between you and us and/or is specific to the type of service we are providing or is required by law. We reserve the right to issue refunds or credits at our sole discretion unless otherwise required by law. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.
Some of our Services are billed via an automatic payment feature unless you choose to opt out of this feature within your client account. Clients who opt-out will be invoiced for payment. All accounts using auto-payment must provide us with valid and current credit card information and you agree that we are authorized to charge such credit card for all purchased Services as well as fees incurred in providing you with Services.
As of November 1, 2024, Renewal Service been added to our list of services paid via auto-pay. All customers enrolled in both auto-pay and Renewal Service will see their associated invoices processed via auto-pay as detailed in this section. Renewal Services as used in this section includes but is not limited to annual reports, biennial reports, franchise tax reports, or other recurrent filing required by a state Secretary of State, or equivalent agency.
Specifics Regarding Auto-Pay Features:
While we will always do our best to treat each client with the respect they deserve, this section addresses how we handle declined payments and collections, and outlines what you’re agreeing to as our client.
If you’re enrolled in an auto-pay service, we’ll charge whatever payment methods are stored in your online account. If all methods fail or there is not a valid method saved, we may suspend your account and require payment in order to reinstate services or in order to cancel your services. We reserve our right to use legal action and collection agencies if deemed necessary.
Payment Processor:
1. Payment Processing
2. Pricing and Fees
3. Processor Responsibilities
4. Changes to Payment Processing
1. Any funds you manually add to your account (“top-up”) or that we credit to your account (e.g., refunds, promotional credits, or adjustments) will be held as non-expiring account credit (“Credit Wallet”).
2. You may apply available Credit Wallet balances toward any future purchases of products or services from us.
3. You expressly authorize us to automatically apply available Credit Wallet balance toward:
4. We will always attempt to charge your primary payment method on file first. If that payment method fails or is unavailable, we will then use any available balance in your Credit Wallet. If neither is sufficient to cover a required payment (e.g., annual report filing or other charge), the product or service may expire, be suspended, or be deleted in accordance with our standard policies.
5. We are not responsible for the loss, expiration, or deletion of any products or services if payment cannot be collected from your payment method on file or from your Credit Wallet balance. It is your sole responsibility to ensure that sufficient funds are available (via valid payment method or adequate account credit) to cover all fees when due.
6. Account credit has no cash value, is non-transferable, non-refundable (except where required by applicable law), and may not be redeemed for cash or cash equivalents.
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